IT Support Specialist (Remote)

Hired; Colombia; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Descripción de la vacante

Hired is seeking an IT Support Specialist to provide remote technical assistance for end-users. The role focuses on diagnosing and resolving hardware, software, and network issues to keep operations running smoothly.

You will troubleshoot tickets, configure laptops/desktops/mobile devices, and support a global remote workforce while adhering to SLAs and maintaining accurate records in the ticketing system.

Formación

• Minimum 2 years of experience in IT support, help desk, or technical support roles.
• Proficiency in Windows and macOS operating systems and common productivity software.
• Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills to explain technical solutions to non-technical users.

Responsabilidades

• Troubleshoot and resolve hardware, software, and network issues for end-users via remote support.
• Assist with setting up, configuring, and maintaining laptops, desktops, and mobile devices.
• Respond to and prioritize service desk tickets in accordance with SLAs.
• Maintain accurate records of support activities and solutions in the ticketing system.
• Collaborate with cross-functional teams to address recurring technical issues.

Conocimientos

IT support

Windows

macOS

Remote desktop

Troubleshooting

Communication

Herramientas

TeamViewer

AnyDesk

Descripción del empleo

We are hiring for one of our clients, seeking an IT Support Specialist to provide remote technical assistance for end-users. The role involves troubleshooting hardware, software, and network issues to ensure seamless operations. Responsibilities include resolving tickets, maintaining IT infrastructure, and supporting remote workforce requirements.

Key Responsibilities:

• Troubleshoot and resolve hardware, software, and network issues for end-users via remote support.
• Assist with setting up, configuring, and maintaining laptops, desktops, and mobile devices.
• Respond to and prioritize service desk tickets in accordance with SLAs.
• Maintain accurate records of support activities and solutions in the ticketing system.
• Collaborate with cross-functional teams to address recurring technical issues.

Required Skills & Qualifications:

• Minimum 2 years of experience in IT support, help desk, or technical support roles.
• Proficiency in Windows and macOS operating systems and common productivity software.
• Experience with remote desktop tools such as TeamViewer, AnyDesk, or similar.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills to explain technical solutions to non-technical users.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Information Services industry, contributing to the reliability of mission-critical IT systems. The contract includes flexible hours and the ability to work from anywhere.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.