IT Support Specialist

Rapyd; Bogotá; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Rapyd is seeking an IT Support Specialist to be the backbone of daily operations across the Latam region. You will ensure seamless IT experiences across macOS and Windows, manage regional IT projects, and handle service requests with speed and precision in an office-first environment.

You will support multi-country teams, communicate with non-technical stakeholders, and use Jira Service Desk, Confluence, Google Workspace, Slack, Jamf, Intune and PDQ to keep systems secure and productive.

Formación

• 0–3 years of hands-on IT Help Desk experience supporting multi-platform environments (Windows & Mac).
• Proven ability to communicate with non-technical stakeholders and manage basic IT projects or rollouts.
• Proficient with endpoint management tools (Jamf, Intune, PDQ).
• Experience with Google Workspace, Slack, and Jira Service Desk.

Responsabilidades

• Deliver Tier 1 and Tier 2 IT support across Mac OS and Windows for Latam and global offices.
• Communicate requirements to stakeholders and translate them into IT solutions.
• Plan and oversee IT projects, including upgrades and office tech rollouts.
• Provide training to maximize adoption of internal tools and security practices.
• Manage tickets using Jira Service Desk with detailed documentation in Confluence.
• Handle endpoint management and policy deployment with Jamf, Intune, and PDQ.
• Administer Google Workspace and Slack; onboard/offboard employees with proper access.
• Ensure asset tracking across the Latam region.

Conocimientos

IT Help Desk

Multilingual EN/ES

Project management

Communication

Herramientas

Jira Service Desk

Confluence

Jamf

Intune

PDQ

Google Workspace

Slack

Descripción del empleo

Description Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, LATAM and the U.S., the opportunities at Rapyd are limitless.

Description Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, LATAM and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As an IT Support Specialist (Tier 1/2), you will be the backbone of daily technical operations across the Latam region. You will be responsible for ensuring seamless IT experiences across macOS and Windows environments, managing regional IT projects, maintaining user access, and resolving service requests with speed and precision. This is an office-first role for a proactive problem-solver who thrives in a fast-paced global fintech environment.

• Deliver exceptional Tier 1 and Tier 2 IT support across Mac OS and Windows OS environments for team members across Latam and global offices.
• Communicate with stakeholders to understand their technical requirements and translate them into actionable IT solutions.
• Plan and oversee IT projects, including system upgrades, hardware/software installations, and office technology rollouts across the region.
• Provide technical advice and conduct training for local and regional employees to maximize adoption of internal tools and best security practices.
• Manage, triage, and resolve incoming service tickets efficiently using Jira Service Desk while maintaining detailed documentation in Confluence.
• Handle endpoint management, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ.
• Administer, configure, and maintain core productivity and communication tools, including Google Workspace and Slack.
• Onboard and offboard employees seamlessly, ensuring proper hardware setup, access permissions, and asset tracking across the Latam region.

Requirements

• 0–3 years of hands-on IT Help Desk or Service Desk experience supporting multi-platform environments (Windows & Mac).
• Proven experience communicating with non-technical stakeholders and managing basic IT projects or rollouts.
• Proficient with modern endpoint management tools (Jamf, Intune, PDQ).
• Experienced in managing enterprise software tools such as Google Workspace, Slack, and Jira Service Desk.
• Strong diagnostic and troubleshooting skills with a bias for action and quick resolution.
• Excellent communication skills in both English and Spanish to support regional and global stakeholders.
• Adaptable, autonomous, and comfortable working in an office-first, high-growth environment.

Nice To Have

• Basic scripting abilities (Bash, PowerShell, or Python) for endpoint automation.
• Exposure to identity and access management (IAM) platforms or SSO integrations.
• Prior experience supporting multi-country teams within a fast-scaling tech or fintech company.

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