Global IT Support Specialist (LatAm) — Mac & Windows

Rapyd; Bogotá ciudad; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Rapyd seeks an IT Support Specialist (Tier 1/2) to ensure smooth daily operations across Latam. You will support macOS and Windows, manage tickets via Jira Service Desk, and document workflows in Confluence. The role requires strong problem‑solving, proactive communication, and regional collaboration.

You will plan IT projects, onboard/offboard staff, and train teams on internal tools and security best practices, contributing to a fast‑growing fintech environment.

Qualifications

• 0–3 years of hands‑on IT Help Desk or Service Desk experience supporting multi‑platform environments (Windows & Mac).
• Proficient with modern endpoint management tools (Jamf, Intune, PDQ).
• Experienced in managing enterprise software tools such as Google Workspace, Slack, and Jira Service Desk.
• Excellent communication skills in English and Spanish to support regional and global stakeholders.

Responsibilities

• Deliver exceptional Tier 1 and Tier 2 IT support across macOS and Windows environments for Latam and global offices.
• Communicate with stakeholders to understand their technical requirements and translate them into actionable IT solutions.
• Plan and oversee IT projects, including system upgrades, hardware/software installations, and office technology rollouts across the region.
• Provide technical training for local and regional employees to maximize adoption of internal tools and best security practices.
• Manage, triage, and resolve incoming service tickets efficiently using Jira Service Desk while maintaining detailed documentation in Confluence.
• Handle endpoint management, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ.
• Administer, configure, and maintain core productivity and communication tools, including Google Workspace and Slack.
• Onboard and offboard employees seamlessly, ensuring proper hardware setup, access permissions, and asset tracking across the Latam region.

Skills

Bilingual English/Spanish

Stakeholder communication

Tools

Jamf

Intune

PDQ

Google Workspace

Slack

Jira Service Desk

Job description

Rapyd seeks an IT Support Specialist (Tier 1/2) to ensure smooth daily operations across Latam. You will support macOS and Windows, manage tickets via Jira Service Desk, and document workflows in Confluence. The role requires strong problem‑solving, proactive communication, and regional collaboration.

You will plan IT projects, onboard/offboard staff, and train teams on internal tools and security best practices, contributing to a fast‑growing fintech environment.