It Support Specialist

Rapyd; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Rapyd seeks an IT Support Specialist (Tier 1/2) to ensure smooth daily operations across Latam. You will support macOS and Windows, manage tickets via Jira Service Desk, and document workflows in Confluence. The role requires strong problem‑solving, proactive communication, and regional collaboration.

You will plan IT projects, onboard/offboard staff, and train teams on internal tools and security best practices, contributing to a fast‑growing fintech environment.

Qualifications

• 0–3 years of hands‑on IT Help Desk or Service Desk experience supporting multi‑platform environments (Windows & Mac).
• Proficient with modern endpoint management tools (Jamf, Intune, PDQ).
• Experienced in managing enterprise software tools such as Google Workspace, Slack, and Jira Service Desk.
• Excellent communication skills in English and Spanish to support regional and global stakeholders.

Responsibilities

• Deliver exceptional Tier 1 and Tier 2 IT support across macOS and Windows environments for Latam and global offices.
• Communicate with stakeholders to understand their technical requirements and translate them into actionable IT solutions.
• Plan and oversee IT projects, including system upgrades, hardware/software installations, and office technology rollouts across the region.
• Provide technical training for local and regional employees to maximize adoption of internal tools and best security practices.
• Manage, triage, and resolve incoming service tickets efficiently using Jira Service Desk while maintaining detailed documentation in Confluence.
• Handle endpoint management, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ.
• Administer, configure, and maintain core productivity and communication tools, including Google Workspace and Slack.
• Onboard and offboard employees seamlessly, ensuring proper hardware setup, access permissions, and asset tracking across the Latam region.

Skills

Bilingual English/Spanish

Stakeholder communication

Tools

Jamf

Intune

PDQ

Google Workspace

Slack

Jira Service Desk

Job description

Description

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, LATAM and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

As an IT Support Specialist (Tier 1/2), you will be the backbone of daily technical operations across the Latam region. You will be responsible for ensuring seamless IT experiences across macOS and Windows environments, managing regional IT projects, maintaining user access, and resolving service requests with speed and precision. This is an office-first role for a proactive problem-solver who thrives in a fast-paced global fintech environment.

• Deliver exceptional Tier 1 and Tier 2 IT support across Mac OS and Windows OS environments for team members across Latam and global offices.
• Communicate with stakeholders to understand their technical requirements and translate them into actionable IT solutions.
• Plan and oversee IT projects, including system upgrades, hardware/software installations, and office technology rollouts across the region.
• Provide technical advice and conduct training for local and regional employees to maximize adoption of internal tools and best security practices.
• Manage, triage, and resolve incoming service tickets efficiently using Jira Service Desk while maintaining detailed documentation in Confluence.
• Handle endpoint management, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ.
• Administer, configure, and maintain core productivity and communication tools, including Google Workspace and Slack.
• Onboard and offboard employees seamlessly, ensuring proper hardware setup, access permissions, and asset tracking across the Latam region.

Requirements

• 0–3 years of hands‑on IT Help Desk or Service Desk experience supporting multi‑platform environments (Windows & Mac).
• Proven experience communicating with non‑technical stakeholders and managing basic IT projects or rollouts.
• Proficient with modern endpoint management tools (Jamf, Intune, PDQ).
• Experienced in managing enterprise software tools such as Google Workspace, Slack, and Jira Service Desk.
• Strong diagnostic and troubleshooting skills with a bias for action and quick resolution.
• Excellent communication skills in both English and Spanish to support regional and global stakeholders.
• Adaptable, autonomous, and comfortable working in an office‑first, high‑growth environment.

Nice to Have:

• Basic scripting abilities (Bash, PowerShell, or Python) for endpoint automation.
• Exposure to identity and access management (IAM) platforms or SSO integrations.
• Prior experience supporting multi-country teams within a fast‑scaling tech or fintech company.

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