Service Desk Analyst (with Advanced English)

TurnKey Tech Staffing; Colombia; Presencial; COP 36.000.000 - 48.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work hours

Parental leave

Personal laptop

Health and wellness package

Descripción de la vacante

YipitData is seeking an IT Service Desk Analyst to provide day-to-day IT support for a distributed workforce. You will troubleshoot hardware, software, and access issues while managing tickets in Jira and deploying MacOS devices for a modern SaaS-based workplace.

You will work with Google Workspace, Slack, Zoom, Okta, and Confluence, and support security tools like CrowdStrike. Strong English skills and 2–3 years of IT support experience are essential.

Formación

• 2–3 years of IT support or service desk experience.
• Experience supporting MacOS devices and modern SaaS-based workplaces.
• Organized and comfortable managing multiple requests via a ticketing system.
• Advanced English proficiency (B2–C1 or higher).

Responsabilidades

• Provide day-to-day IT support to employees by troubleshooting hardware, software, and access issues.
• Manage and resolve IT support tickets through Jira, ensuring timely and effective resolution.
• Configure, deploy, and support MacOS laptops and company devices.
• Administer and troubleshoot SaaS applications including Google Workspace, Slack, Zoom, Okta, and other business tools.
• Manage device configuration and security using MDM tools such as IRU.
• Assist with user provisioning and deprovisioning, including onboarding and offboarding processes.
• Support endpoint security tools such as CrowdStrike.
• Maintain and track IT assets and equipment inventory.
• Document solutions, processes, and troubleshooting steps in Confluence.
• Escalate complex technical issues to the appropriate IT, Security, or Infrastructure team members.
• Assist with IT operational improvements and small projects that improve employee IT experience.

Conocimientos

IT support

Jira

MacOS support

SaaS proficiency

English proficiency

Herramientas

Jira

Google Workspace

Slack

Zoom

Okta

Confluence

MDM (IRU)

CrowdStrike

Descripción del empleo

YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B. Every day, our proprietary technology analyzes billions of alternative data points to uncover actionable insights across sectors like software, AI, cloud, e-commerce, ridesharing, and payments.

Our data and research teams transform raw data into strategic intelligence, delivering accurate, timely, and deeply contextualized analysis that our customers—ranging from the world’s top investment funds to Fortune 500 companies—depend on to drive high-stakes decisions. From sourcing and licensing novel datasets to rigorous analysis and expert narrative framing, our teams ensure clients get not just data, but clarity and confidence.

We operate globally with offices in the US, APAC, and India. Our award-winning, people-centric culture—recognized by Inc. as a Best Workplace for three consecutive years—emphasizes transparency, ownership, and continuous mastery.

What It’s Like to Work at YipitData:

YipitData isn’t a place for coasting—it’s a launchpad for ambitious, impact-driven professionals.

From day one, you’ll take the lead on meaningful work, accelerate your growth, and gain exposure that shapes careers.

Why Top Talent Chooses YipitData:

• Ownership That Matters: You’ll lead high-impact projects with real business outcomes
• Rapid Growth: We compress years of learning into months
• Merit Over Titles: Trust and responsibility are earned through execution, not tenure
• Velocity with Purpose: We move fast, support each other, and aim high—always with purpose and intention

If your ambition is matched by your work ethic—and you’re hungry for a place where growth, impact, and ownership are the norm—YipitData might be the opportunity you’ve been waiting for.

As Our IT Service Desk Analyst, You Will:

• Provide day-to-day IT support to employees by troubleshooting hardware, software, and access issues
• Manage and resolve IT support tickets through Jira, ensuring timely and effective resolution
• Configure, deploy, and support MacOS laptops and company devices
• Administer and troubleshoot SaaS applications including Google Workspace, Slack, Zoom, Okta, and other business tools
• Manage device configuration and security using MDM tools such as IRU
• Assist with user provisioning and deprovisioning, including onboarding and offboarding processes
• Support endpoint security tools such as CrowdStrike
• Maintain and track IT assets and equipment inventory
• Document solutions, processes, and troubleshooting steps in Confluence
• Escalate complex technical issues to the appropriate IT, Security, or Infrastructure team members
• Assist with IT operational improvements and small projects that improve employee IT experience

You Are Likely To Succeed If:

• You have 2–3 years of experience working in an IT support or service desk environment
• You are comfortable supporting remote and distributed teams
• You have experience supporting MacOS devices and modern SaaS-based workplaces
• You are organized and comfortable managing multiple support requests through a ticketing system
• You enjoy troubleshooting technical issues and helping colleagues resolve problems quickly
• You communicate clearly with both technical and non-technical users
• You enjoy working in a collaborative and fast-paced environment
• Advanced English proficiency (B2–C1 or higher)

Nice to have:

• Experience with scripting or automation tools such as Python, GAM, or Okta Workflows

What We Offer:

Our compensation package includes comprehensive benefits, perks, and a competitive salary.

• We care about your personal life, and we mean it. We offer flexible work hours, flexible vacation, parental leave, team events, and more!
• Your growth at YipitData is determined by the impact that you are making, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to learn, self-improve, and master their skills in an environment focused on ownership, respect, and trust. See more on your high-impact, high-opportunity work environment above!
• Personal laptop
• Health and wellness package

Candidates must have primary residency (and be physically located) in the country of hire (AKA Brazil/Colombia) in order to be considered for the position. If hired, the worker must maintain primary residency in the country of hire in order to be eligible for employment.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity employer.