Global IT Support Specialist (Tier 1/2) - LatAm

Rapyd; Bogotá; Presencial; COP 24.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Rapyd is seeking an IT Support Specialist to be the backbone of daily operations across the Latam region. You will ensure seamless IT experiences across macOS and Windows, manage regional IT projects, and handle service requests with speed and precision in an office-first environment.

You will support multi-country teams, communicate with non-technical stakeholders, and use Jira Service Desk, Confluence, Google Workspace, Slack, Jamf, Intune and PDQ to keep systems secure and productive.

Formación

• 0–3 years of hands-on IT Help Desk experience supporting multi-platform environments (Windows & Mac).
• Proven ability to communicate with non-technical stakeholders and manage basic IT projects or rollouts.
• Proficient with endpoint management tools (Jamf, Intune, PDQ).
• Experience with Google Workspace, Slack, and Jira Service Desk.

Responsabilidades

• Deliver Tier 1 and Tier 2 IT support across Mac OS and Windows for Latam and global offices.
• Communicate requirements to stakeholders and translate them into IT solutions.
• Plan and oversee IT projects, including upgrades and office tech rollouts.
• Provide training to maximize adoption of internal tools and security practices.
• Manage tickets using Jira Service Desk with detailed documentation in Confluence.
• Handle endpoint management and policy deployment with Jamf, Intune, and PDQ.
• Administer Google Workspace and Slack; onboard/offboard employees with proper access.
• Ensure asset tracking across the Latam region.

Conocimientos

IT Help Desk

Multilingual EN/ES

Project management

Communication

Herramientas

Jira Service Desk

Confluence

Jamf

Intune

PDQ

Google Workspace

Slack

Descripción del empleo

Rapyd is seeking an IT Support Specialist to be the backbone of daily operations across the Latam region. You will ensure seamless IT experiences across macOS and Windows, manage regional IT projects, and handle service requests with speed and precision in an office-first environment.

You will support multi-country teams, communicate with non-technical stakeholders, and use Jira Service Desk, Confluence, Google Workspace, Slack, Jamf, Intune and PDQ to keep systems secure and productive.