IT Infrastructure Analyst — Bogotá (On-Site Mon-Thu)

Empresaconfidencial; Bogotá; Hybrid; COP 60,000,000 - 90,000,000; Full time

Job summary

Empresaconfidencial is seeking an IT Infrastructure Analyst in Bogotá. The position is 100% on-site Monday to Thursday, with Fridays from home, and direct employment with the company.

You will manage and maintain IT equipment, install and configure systems, and provide second-line technical support. The ideal candidate has 5+ years in IT roles, deep knowledge of IT systems, hardware, and software, excellent English, and a proactive, service-oriented mindset to help non-technical users and

Qualifications

• At least 5 years of experience in IT-related roles.
• Advanced knowledge of IT systems, hardware, and software.
• Excellent spoken and written English.
• Strong teamwork and interpersonal skills.
• Service-oriented mindset and ability to assist non-technical users.

Responsibilities

• Manage and maintain IT equipment and systems.
• Perform system and software installations and configurations on servers.
• Provide second-level technical support.
• Support monitoring of backups, vulnerability scans, security bulletins, and updates to equipment and operating systems.
• Participate in the improvement, development, and maintenance of the IT infrastructure.
• Manage the inventory of IT equipment and technological resources.
• Provide timely follow-up on support requests.
• Participate in procurement, selection, and negotiation with IT service and equipment providers.
• Support the preparation and review of procedures and user instructions.
• Participate in defining strategic plans for the development of the technology infrastructure.

Skills

5+ years experience

IT systems knowledge

IT hardware knowledge

IT software knowledge

English proficiency

Teamwork

Customer service mindset

Proactive process improvement

Job description

Empresaconfidencial is seeking an IT Infrastructure Analyst in Bogotá. The position is 100% on-site Monday to Thursday, with Fridays from home, and direct employment with the company.

You will manage and maintain IT equipment, install and configure systems, and provide second-line technical support. The ideal candidate has 5+ years in IT roles, deep knowledge of IT systems, hardware, and software, excellent English, and a proactive, service-oriented mindset to help non-technical users and