IT Assistant: Hardware Troubleshooter & Support Pro

IntouchCX; Bogotá; On-site; COP 20,088,000 - 31,248,000; Full time

Job summary

IntouchCX in Bogotá, Colombia is seeking an IT Assistant to provide hands-on hardware setup, testing, and support for onsite and remote agents. The role emphasizes problem solving, basic English, and reliable collaboration within a fast-paced IT environment.

The candidate should have a high school diploma, be able to learn new software, and be comfortable multitasking while lifting up to 50 lbs. Availability for evenings and weekends is expected.

Qualifications

• Basic understanding of English is required.
• Ability to adapt to multiple software programs.
• Strong analytical and problem-solving skills.
• Ability to multitask and self-manage in a fast-paced environment.
• Willingness to work evenings and weekends.
• Must be able to lift up to 50 lbs.

Responsibilities

• Install and test workstations (break/fix) and diagnose hardware issues.
• Ensure workstations and peripherals are functional and communicate on the network.
• Troubleshoot program issues for line-of-business apps.
• Track and organize physical hardware.
• Maintain a clean and organized IT department.
• Provide general IT department support and organization as needed.

Skills

Adaptability

Analytical thinking

Multitasking

Self-management

Education

High School diploma or equivalent

Job description

IntouchCX in Bogotá, Colombia is seeking an IT Assistant to provide hands-on hardware setup, testing, and support for onsite and remote agents. The role emphasizes problem solving, basic English, and reliable collaboration within a fast-paced IT environment.

The candidate should have a high school diploma, be able to learn new software, and be comfortable multitasking while lifting up to 50 lbs. Availability for evenings and weekends is expected.