1950 - IT Support Specialist – Tier 1 (Junior / Entry Level)

Softgic; Colombia; Hybrid; COP 18,000,000 - 30,000,000; Full time

Job summary

Softgic in Bogotá is seeking a motivated Junior IT Support Specialist with no professional experience required. You will provide first-level support, troubleshoot issues, and assist users with Windows 11 and Microsoft 365, while maintaining strong customer service.

The role requires English at least level B2, is hybrid (on-site and remote), and offers an opportunity for recent graduates to grow in IT support within a team-oriented environment.

Qualifications

• Recent graduate or student in IT, Systems Engineering, or CS.
• No professional experience required.
• Basic knowledge of Windows, Microsoft 365, and computer troubleshooting.
• Familiarity with networking and Active Directory is a plus.
• English B2 or higher is required.
• Strong communication, problem-solving, and customer service skills.
• Willingness to learn and work in a team.
• Available to work in a hybrid model in Bogotá.

Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with Windows 11 and Microsoft 365 applications.
• Support password resets, user accounts, and access requests.
• Help configure computers, printers, and mobile devices.
• Document incidents and requests in the ticketing system.
• Escalate complex issues to specialized IT teams.
• Deliver excellent customer service.

Skills

Windows

Microsoft 365

Networking

Active Directory

English B2

Education

Final-year student or recent graduate in IT/CS

Tools

Windows

Microsoft 365

Active Directory

Job description

Location: Bogotá, ColombiaWork Model: Hybrid (Tuesday to Thursday on-site, Monday and Friday remote)Experience: No previous experience requiredEnglish Level: B2 or higher We are looking for a motivated Junior IT Support Specialist to join our team in Bogotá. This opportunity is ideal for recent graduates or entry-level professionals who are passionate about technology, troubleshooting, and helping others.

Requisitos

• Recent graduate or student in the final semesters of Systems Engineering, IT, Computer Science, or related fields.
• No previous professional experience required.
• Basic knowledge of Windows, Microsoft 365, and computer troubleshooting.
• Familiarity with networking and Active Directory is a plus.
• English B2 or higher (required).
• Strong communication, problem-solving, and customer service skills.
• Willingness to learn and work in a team.
• Availability to work in a hybrid model in Bogotá.

Key Responsibilities

• Provide first-level technical support to end users.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist with Windows 11 and Microsoft 365 applications.
• Support password resets, user accounts, and access requests.
• Help configure computers, printers, and mobile devices.
• Document incidents and requests in the ticketing system.
• Escalate complex issues to specialized IT teams.
• Deliver excellent customer service.