Bilingual Tech Support Specialist in Bogotá (On-site)

Concentrix; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Job summary

Concentrix in Bogotá is seeking a Technical Support Specialist to assist users with technical products and services by identifying, investigating, troubleshooting, and resolving issues, while delivering an excellent customer experience.

The role emphasizes applying technical knowledge, clear communication, and problem-solving skills to support users effectively and meet KPIs in an on-site environment.

Qualifications

• Proficient in English (B2 or higher) with strong communication skills.
• Ability to troubleshoot and resolve technical issues effectively.
• Strong analytical and problem-solving abilities.
• Ability to work on-site full-time in Bogotá.

Responsibilities

• Assist users with technical products by identifying, investigating, researching, and resolving issues.
• Troubleshoot hardware, software, networking, and other designated products.
• Analyze technical problems, identify causes, and determine solutions.
• Escalate to the appropriate support level when needed.
• Ask questions to clarify user requirements and gain understanding of issues.
• Research and solve technical situations without predefined solutions.
• Document interactions, troubleshooting steps, and resolutions accurately.
• Meet established KPIs and quality standards.
• Work independently and with the team to improve customer satisfaction.

Skills

English (B2)

Problem-solving

Customer communication

Attention to detail

Multitasking

Teamwork

Technical interest

Education

High School Diploma or equivalent

Job description

Concentrix in Bogotá is seeking a Technical Support Specialist to assist users with technical products and services by identifying, investigating, troubleshooting, and resolving issues, while delivering an excellent customer experience.

The role emphasizes applying technical knowledge, clear communication, and problem-solving skills to support users effectively and meet KPIs in an on-site environment.