Hybrid US Customer Relations Coordinator

Inspire Brands, Inc.; Soacha ciudad; Hybrid; COP 133,677,000 - 165,505,000; Full time

Job summary

Inspire Brands, Inc. is seeking a reliable Customer Relations Coordinator to join our contact center support team.

This role serves as the primary contact for customer issues while working with the team and maintaining an in-office presence two days per week. Strong communication, responsiveness, calm problem-solving, and independence are essential to deliver timely resolutions and positive customer experiences.

Qualifications

• Advanced English is mandatory.
• Experience in a contact center or customer-facing role preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Answer customer contacts and resolve issues, including those with a technical aspect.
• Communicate clearly with customers and recognize escalating trends for root-cause analysis.
• Improve customer satisfaction by listening, documenting interactions, troubleshooting steps and resolutions in internal systems.
• Provide accurate responses by staying informed on existing and new products and promotional initiatives.
• Multitask using multiple databases to research and respond to inquiries.
• Ensure data/report integrity by understanding tools and business information needs.
• Identify and communicate contact trends to relevant business units for proactive response.

Skills

Advanced English

Customer service

Job description

Inspire Brands, Inc. is seeking a reliable Customer Relations Coordinator to join our contact center support team.

This role serves as the primary contact for customer issues while working with the team and maintaining an in-office presence two days per week. Strong communication, responsiveness, calm problem-solving, and independence are essential to deliver timely resolutions and positive customer experiences.