Customer Support Representative

OSA Outsourcing Advantage; Colombia; Presencial; COP 77.775.617 - 116.663.425; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly payments

Weekends off

Growth opportunities

Supportive environment

Descripción de la vacante

OSA Outsourcing Advantage is seeking a Customer Support Representative to handle inquiries across phone, email, chat, and social channels for US-based clients. The role focuses on delivering exceptional experiences, documenting interactions, and meeting defined response times.

The ideal candidate has 2+ years in customer service, strong English communication, and experience with CRM/ticketing systems. Work hours align with Eastern Time, with opportunities for growth in a supportive environment.

Formación

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Reliable internet.
• Customer-focused mindset.
• English proficiency at C1+ with neutral accent.
• Availability to work during ET business hours.

Responsabilidades

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response-time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Conocimientos

Customer service

English communication

Problem-solving

Multitasking

Professional attitude

Reliable internet

Customer-focused mindset

English (C1+)

ET hours availability

Herramientas

Zendesk

Freshdesk

Intercom

Salesforce

Descripción del empleo

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back‑office and customer service support for US‑based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response‑time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Requirements

• 2+ years of customer service experience
• Excellent English communication
• CRM/ticketing system experience
• Problem‑solving skills
• Ability to multitask
• Professional attitude
• Reliable internet
• Customer‑focused mindset
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
• Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce
• BPO or SaaS experience

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• Growth opportunities