Hybrid Customer Care Specialist: Solve, Support & Delight

Iron Mountain; Bogotá ciudad; Hybrid; COP 24,552,000 - 31,248,000; Full time

Benefits offered by this job

Hybrid work model

Remote equipment provided

Health and retirement plans

Job summary

Iron Mountain is seeking an empathetic, solutions-focused Customer Care Specialist in Bogotá. You will be a core member of our Customer Care team, handling inquiries across phone, email, and digital channels and owning issues from start to finish.

The role requires at least 1 year in customer service, strong English skills, and experience with CRM platforms like Salesforce Service Cloud. We offer a hybrid work model and comprehensive benefits.

Qualifications

• 1+ year of experience in customer service, customer support, or a contact center environment.
• Advanced English communication skills (spoken and written) at a B2+ level or higher.
• Proficiency with CRM platforms like Salesforce Service Cloud (preferred).

Responsibilities

• Manage customer cases: Resolve inquiries, complaints, and service requests using Salesforce Service Cloud and designated platforms.
• Drive end-to-end resolution: Own customer issues from initial contact through completion with clear communication.
• Guide account closures and inquiries: Explain processes, coordinate cross-functionally, and track actions.
• Prioritize service incidents: Evaluate urgency and impact; keep meticulous records of decisions.
• Promote digital adoption: Provide remote guidance on Iron Mountain tools and self-service options.

Skills

Customer service

English (B2+)

CRM experience

Education

High school diploma

Tools

Salesforce Service Cloud

Job description

Iron Mountain is seeking an empathetic, solutions-focused Customer Care Specialist in Bogotá. You will be a core member of our Customer Care team, handling inquiries across phone, email, and digital channels and owning issues from start to finish.

The role requires at least 1 year in customer service, strong English skills, and experience with CRM platforms like Salesforce Service Cloud. We offer a hybrid work model and comprehensive benefits.