Customer Service Representative

Lean Solutions Group; Bogotá; On-site; COP 10,000,000 - 15,000,000; Full time

Job summary

A customer service-focused company in Bogotá is seeking a passionate Customer Service Representative. You'll provide outstanding support, handle inquiries, and resolve issues with care. The ideal candidate has 8 months of experience, strong communication skills in English and Spanish, and a proactive approach to customer satisfaction. Join a dynamic team dedicated to customer loyalty and satisfaction.

Qualifications

• Minimum 8 months of experience in a customer service or contact center role.
• Strong communication skills in both English and Spanish.
• Willingness to take calls.

Responsibilities

• Respond to customer inquiries via phone in a professional and timely manner.
• Resolve product or service issues by clarifying concerns and offering solutions.
• Document all interactions in the appropriate systems.

Skills

Strong communication skills in English and Spanish

Problem-solving

Detail-oriented

Customer empathy

Education

High school diploma or equivalent

Job description

Overview

We’re looking for a Customer Service Representative who is passionate about delivering outstanding support and creating great customer experiences. In this role, you'll handle inbound and outbound interactions, providing timely and empathetic assistance to customers and ensuring their issues are resolved with care and efficiency.

This is a great opportunity to grow your career in a fast-paced and supportive environment, while being a key player in building customer loyalty and satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone in a professional and timely manner.
• Resolve product or service issues by clarifying concerns, determining the cause, and offering solutions.
• Document all interactions in the appropriate systems with accuracy and attention to detail.
• Follow company guidelines and quality standards to ensure customer satisfaction.
• Continuously seek ways to improve the customer experience.

Required Qualifications

• Minimum 8 months of experience in a customer service or contact center role.
• High school diploma or equivalent required.
• Strong communication skills in both English and Spanish.
• Willingness to take calls.
• Empathetic, patient, and solution-oriented mindset.

You’ll thrive in this role if you are:

• A strong communicator who enjoys helping others.
• Detail-oriented and able to multitask in a dynamic environment.
• A proactive problem-solver who stays calm under pressure.
• Adaptable and open to feedback, always looking to improve.
• A team player who contributes to a positive and inclusive culture.

Employment type

• Full-time

Seniority level

• Entry level

Job function

• Customer Service and Administrative

Industries

• Outsourcing and Offshoring Consulting