Hybrid Remote Customer Care Specialist: Growth & Impact

Iron Mountain; Bogotá; Hybride; COP 40 176 000 - 66 960 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Technology equipment provided

Health, wellness & retirement plans

Career development opportunities

Global collaboration

Résumé du poste

Iron Mountain is seeking a Customer Care Specialist to join our Customer Care team in a hybrid work setup in Bogotá. You will handle client inquiries via phone, email, and digital channels, owning cases from start to finish and guiding cross-functional collaboration to ensure clients feel heard and valued.

The role requires at least 1 year in customer service, strong English communication, and proficiency with CRM tools like Salesforce Service Cloud.

Qualifications

• 1 year of customer service or contact center experience.
• Advanced English (spoken and written) at B2+ level or higher.
• High school diploma or equivalent.
• Strong analytical, problem-solving, and organizational skills.
• Experience with CRM platforms like Salesforce Service Cloud is a plus.

Responsabilités

• Manage customer cases: resolve inquiries, complaints, and service requests using Salesforce Service Cloud and designated platforms.
• Take ownership of customer issues from initial contact to completion with clear communication.
• Support account closure requests by explaining processes, coordinating cross-functionally, tracking actions.
• Evaluate complaints based on urgency and impact, maintaining meticulous records.
• Provide remote guidance on Iron Mountain tools to promote self-service and efficiency.

Connaissances

Customer service

English B2+

Analytical skills

High school diploma

CRM (Salesforce)

Formation

High school diploma

Outils

Salesforce Service Cloud

Description du poste

Iron Mountain is seeking a Customer Care Specialist to join our Customer Care team in a hybrid work setup in Bogotá. You will handle client inquiries via phone, email, and digital channels, owning cases from start to finish and guiding cross-functional collaboration to ensure clients feel heard and valued.

The role requires at least 1 year in customer service, strong English communication, and proficiency with CRM tools like Salesforce Service Cloud.