Customer Experience Coordinator - Hybrid (US Focus)

IRB USA Inspire Resources; Colombia; Ibrido; COP 79.570.000 - 133.677.000; Tempo pieno

Descrizione del lavoro

IRB USA Inspire Resources is seeking a reliable Customer Relations Coordinator to join our contact center support team. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and collaborating with teammates to deliver timely resolutions.

The role requires advanced English, strong communication, calm problem-solving, and the ability to work in the office two days per week.

Competenze

• Advanced English is mandatory.
• Excellent written and verbal communication.
• Experience in customer relations or contact center environment.

Mansioni

• Answer customer inquiries via phone, email, and chat.
• Resolve issues with a focus on timely resolutions.
• Clearly communicate with customers and document interactions.
• Identify escalation trends and root causes for proactive action.
• Maintain data integrity across internal systems and products knowledge.
• Escalate trends to the appropriate teams when needed.

Conoscenze

Strong communication skills

Advanced English

Customer service

Descrizione del lavoro

IRB USA Inspire Resources is seeking a reliable Customer Relations Coordinator to join our contact center support team. You will be the primary point of contact for customers, handling inquiries via phone, email, and chat, and collaborating with teammates to deliver timely resolutions.

The role requires advanced English, strong communication, calm problem-solving, and the ability to work in the office two days per week.