Hybrid: US Customer Relations Coordinator

Inspire-Brands; Puerto Bogotá; Hybrid; COP 127,311,000 - 178,236,000; Full time

Job summary

Inspire is seeking a Customer Relations Coordinator to support US clients from our contact center. You will be the primary contact for inquiries, resolving issues with care, and communicating clearly across channels while working in-office two days per week.

The role requires advanced English, strong communication and problem-solving skills, and the ability to work independently to ensure timely resolutions and a positive customer experience.

Qualifications

• Advanced English level required.
• Strong communication and problem-solving skills.
• Ability to work independently and balance in-office presence.

Responsibilities

• Answering customer contacts and resolving issues, including technical aspects.
• Communicate clearly with customers across phone, email, live chat or social.
• Identify trends, escalate when needed and contribute to root-cause analysis.
• Document interactions, troubleshooting steps and resolutions in internal systems.
• Provide accurate responses and stay informed about products and promotions.
• Multitask using multiple databases to research inquiries and ensure data integrity.
• Escalate contact trends to relevant business units for proactive resolution.

Skills

Advanced English

Strong communication

Problem solving

Independence

Job description

Inspire is seeking a Customer Relations Coordinator to support US clients from our contact center. You will be the primary contact for inquiries, resolving issues with care, and communicating clearly across channels while working in-office two days per week.

The role requires advanced English, strong communication and problem-solving skills, and the ability to work independently to ensure timely resolutions and a positive customer experience.