Customer Service Coordinator

Inspire-Brands; Puerto Bogotá; Hybrid; COP 127,311,000 - 178,236,000; Full time

Job summary

Inspire is seeking a Customer Relations Coordinator to support US clients from our contact center. You will be the primary contact for inquiries, resolving issues with care, and communicating clearly across channels while working in-office two days per week.

The role requires advanced English, strong communication and problem-solving skills, and the ability to work independently to ensure timely resolutions and a positive customer experience.

Qualifications

• Advanced English level required.
• Strong communication and problem-solving skills.
• Ability to work independently and balance in-office presence.

Responsibilities

• Answering customer contacts and resolving issues, including technical aspects.
• Communicate clearly with customers across phone, email, live chat or social.
• Identify trends, escalate when needed and contribute to root-cause analysis.
• Document interactions, troubleshooting steps and resolutions in internal systems.
• Provide accurate responses and stay informed about products and promotions.
• Multitask using multiple databases to research inquiries and ensure data integrity.
• Escalate contact trends to relevant business units for proactive resolution.

Skills

Advanced English

Strong communication

Problem solving

Independence

Job description

This role will be focused on clients in US. Advanced level of english is mandatory.PURPOSE OF THE POSITIONJob SummaryWe are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.RESPONSIBILITIESDuties and ResponsibilitiesAnswering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.Ability to multitask using multiple databases to accurately research and respond to inquiries.Ensure data/report integrity by continuously understanding use of tools and the business needs for information.Identify, communicate, and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.