Customer Service Coordinator

Inspire Brands, Inc.; Soacha ciudad; Hybrid; COP 133,677,000 - 165,505,000; Full time

Job summary

Inspire Brands, Inc. is seeking a reliable Customer Relations Coordinator to join our contact center support team.

This role serves as the primary contact for customer issues while working with the team and maintaining an in-office presence two days per week. Strong communication, responsiveness, calm problem-solving, and independence are essential to deliver timely resolutions and positive customer experiences.

Qualifications

• Advanced English is mandatory.
• Experience in a contact center or customer-facing role preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Answer customer contacts and resolve issues, including those with a technical aspect.
• Communicate clearly with customers and recognize escalating trends for root-cause analysis.
• Improve customer satisfaction by listening, documenting interactions, troubleshooting steps and resolutions in internal systems.
• Provide accurate responses by staying informed on existing and new products and promotional initiatives.
• Multitask using multiple databases to research and respond to inquiries.
• Ensure data/report integrity by understanding tools and business information needs.
• Identify and communicate contact trends to relevant business units for proactive response.

Skills

Advanced English

Customer service

Job description

This role will be focused on clients in US. Advanced level of english is mandatory.

PURPOSE OF THE POSITION

Job Summary

We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

RESPONSIBILITIES

Duties and Responsibilities

• Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.

• Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.

• Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.

• Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.

• Ability to multitask using multiple databases to accurately research and respond to inquiries.

• Ensure data/report integrity by continuously understanding use of tools and thebusiness needs for information.

• Identify, communicate, and upscale in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.