Remote Customer Service & Admin Support Specialist

HigherOptions; Colombia; À distance; COP 42 656 000 - 49 766 000; Plein temps

Avantages offerts par ce poste

Fully remote

Paid time off

Résumé du poste

Higher Options is seeking a diligent Customer Service & Admin Support Representative to assist U.S.-based clients from a fully remote setup. The role blends client-facing support with behind-the-scenes admin tasks, requiring clear English communication and strong organizational skills.

You’ll handle inquiries across phone, email, and chat, manage calendars, document interactions in CRM, and help improve templates and processes. 40 hours/week, CST overlap encouraged.

Qualifications

• 2+ years in customer service, admin support, EA, or similar roles.
• Strong written and verbal English.
• Excellent organization and attention to detail.
• Experience with CRMs (HubSpot or Salesforce) and Google Workspace or Microsoft 365.
• Familiarity with tools like Asana, Slack, Trello and spreadsheets.
• Patience, empathy, and problem-solving under pressure.
• Reliable internet connection and availability during U.S. business hours, primarily CST.

Responsabilités

• Respond to customer inquiries via phone, email, and chat with clarity, empathy, and accuracy
• Process service changes such as orders, renewals, and cancellations
• Document every interaction and keep CRM records updated, clean, and actionable
• Manage calendars, scheduling, and appointments across time zones
• Organize shared inboxes and support email communication
• Prepare reports, documents, and customer communications
• Coordinate follow-ups, timelines, and open tasks to ensure nothing falls through the cracks
• Troubleshoot customer concerns and escalate complex cases when needed
• Contribute to internal improvements such as templates, FAQs, and process documentation

Connaissances

English proficiency

Organization

Empathy & patience

CRM experience

Team collaboration

Outils

HubSpot

Salesforce

Google Workspace

Microsoft 365

Asana

Slack

Trello

Spreadsheets

Description du poste

Higher Options is seeking a diligent Customer Service & Admin Support Representative to assist U.S.-based clients from a fully remote setup. The role blends client-facing support with behind-the-scenes admin tasks, requiring clear English communication and strong organizational skills.

You’ll handle inquiries across phone, email, and chat, manage calendars, document interactions in CRM, and help improve templates and processes. 40 hours/week, CST overlap encouraged.