Hybrid US Customer Relations Coordinator

Inspire Brands; Colombia; On-site; COP 127,311,000 - 206,881,000; Full time

Job summary

Inspire Brands is seeking a reliable Customer Relations Coordinator to support our contact center. You will serve as the primary point of contact for customer issues and collaborate with a fast-paced team.

The role requires strong English communication, calm problem-solving, and the ability to work in the office two days per week to coordinate with colleagues.

You will help ensure timely resolutions and a positive customer experience across channels.

Qualifications

• Customer relations experience preferred.
• Excellent written and verbal communication.
• Ability to work in office 2 days per week.

Responsibilities

• Answer customer contacts and resolve issues that may have a technical aspect.
• Communicate clearly with customers and recognize escalating trends.
• Improve satisfaction by listening, documenting interactions, troubleshooting steps, and resolutions.
• Provide accurate responses by staying informed on products and promotions.
• Multitask using multiple databases to research inquiries.
• Ensure data integrity and understand business information needs.
• Identify and communicate issues to the team and stakeholders.

Job description

Inspire Brands is seeking a reliable Customer Relations Coordinator to support our contact center. You will serve as the primary point of contact for customer issues and collaborate with a fast-paced team.

The role requires strong English communication, calm problem-solving, and the ability to work in the office two days per week to coordinate with colleagues.

You will help ensure timely resolutions and a positive customer experience across channels.