Hybrid Customer Relations Coordinator

Inspire; Bogotá; Hybrid; COP 95,484,000 - 165,505,000; Full time

Job summary

Inspire seeks a reliable Customer Relations Coordinator to join our contact center support team focused on US clients. The role requires advanced English, strong communication, and the ability to work in-office two days per week.

You will resolve issues, document interactions, and help improve customer satisfaction across phone, email, chat, and social channels. The position emphasizes proactive collaboration with the team, independent problem-solving, and maintaining up-to-date product

Qualifications

• Advanced English is mandatory.
• Experience in customer support or relations is preferred.
• Willing to work in-office 2 days per week.

Responsibilities

• Answer customer contacts via phone, email, chat, and social media.
• Communicate clearly, identify trends, and troubleshoot root causes.
• Document interactions, troubleshooting steps, and resolutions in internal systems.
• Provide accurate responses and stay informed about products and promos.
• Multitask across multiple databases to research inquiries.

Skills

Advanced English

Communication

Problem solving

Independent work

Job description

Inspire seeks a reliable Customer Relations Coordinator to join our contact center support team focused on US clients. The role requires advanced English, strong communication, and the ability to work in-office two days per week.

You will resolve issues, document interactions, and help improve customer satisfaction across phone, email, chat, and social channels. The position emphasizes proactive collaboration with the team, independent problem-solving, and maintaining up-to-date product