Customer Service Coordinator

Inspire; Bogotá; Hybrid; COP 95,484,000 - 165,505,000; Full time

Job summary

Inspire seeks a reliable Customer Relations Coordinator to join our contact center support team focused on US clients. The role requires advanced English, strong communication, and the ability to work in-office two days per week.

You will resolve issues, document interactions, and help improve customer satisfaction across phone, email, chat, and social channels. The position emphasizes proactive collaboration with the team, independent problem-solving, and maintaining up-to-date product

Qualifications

• Advanced English is mandatory.
• Experience in customer support or relations is preferred.
• Willing to work in-office 2 days per week.

Responsibilities

• Answer customer contacts via phone, email, chat, and social media.
• Communicate clearly, identify trends, and troubleshoot root causes.
• Document interactions, troubleshooting steps, and resolutions in internal systems.
• Provide accurate responses and stay informed about products and promos.
• Multitask across multiple databases to research inquiries.

Skills

Advanced English

Communication

Problem solving

Independent work

Job description

This role will be focused on clients in US. Advanced level of english is mandatory.

PURPOSE OF THE POSITION

Job Summary

We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

Responsibilities

Duties and Responsibilities

• Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.
• Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.
• Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.
• Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.
• Ability to multitask using multiple databases to accurately research and respond to inquiries.
• Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
• Identify, communicate, and elevate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.