Customer Service Coordinator

Inspire Brands; Colombia; On-site; COP 127,311,000 - 206,881,000; Full time

Job summary

Inspire Brands is seeking a reliable Customer Relations Coordinator to support our contact center. You will serve as the primary point of contact for customer issues and collaborate with a fast-paced team.

The role requires strong English communication, calm problem-solving, and the ability to work in the office two days per week to coordinate with colleagues.

You will help ensure timely resolutions and a positive customer experience across channels.

Qualifications

• Customer relations experience preferred.
• Excellent written and verbal communication.
• Ability to work in office 2 days per week.

Responsibilities

• Answer customer contacts and resolve issues that may have a technical aspect.
• Communicate clearly with customers and recognize escalating trends.
• Improve satisfaction by listening, documenting interactions, troubleshooting steps, and resolutions.
• Provide accurate responses by staying informed on products and promotions.
• Multitask using multiple databases to research inquiries.
• Ensure data integrity and understand business information needs.
• Identify and communicate issues to the team and stakeholders.

Job description

This role will be focused on clients in US. Advanced level of english is mandatory.

PURPOSE OF THE POSITION

Job Summary

We are seeking a reliable and highly communicative Customer Relations Coordinator to join our contact center support team. In this role, you will serve as a point of contact for customer issues while working closely with the team and being able to work in office 2 times per week. Strong communication skills, responsiveness, calm problem-solving, and the ability to work independently are essential. The expectation is to consistently utilize your skills, knowledge and expertise in all customer interactions to ensure timely resolution and a positive customer experience.

RESPONSIBILITIES

Duties and Responsibilities

• - Answering customer contacts, resolving issues that may have a technical aspect to it. Primary channels are phone calls and emails but may also include live chat and social.
• - Clearly and effectively communicate with customers. Ability to quickly recognize escalating trends and problem solve potential root causes.
• - Improve customer satisfaction by actively listening, acknowledging, accurately documenting customer interactions, troubleshooting steps, and resolutions in internal systems.
• - Provide accurate responses by actively participating in departmental communications, maintaining awareness of existing products as well as new products and promotional initiatives.
• - Ability to multitask using multiple databases to accurately research and respond to inquiries.
• - Ensure data/report integrity by continuously understanding use of tools and thebusiness needs for information.
• - Identify, communicate, and the business ...

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.