Healthcare Customer Support Representative - Talent Pool

Microsourcing; Bogotá; Sur place; COP 30 000 000 - 60 000 000; Plein temps

Avantages offerts par ce poste

Competitive Rewards

Collaborative Spirit

Work-Life Harmony

Career Growth

Inclusive Teamwork

Résumé du poste

MicroSourcing International in Bogota, Colombia, seeks a Healthcare Representative to review inpatient medical records and provider documentation. You will assign MS-DRGs, APR DRGs, POA, SOI, and ROM indicators while identifying HACs and PSIs that impact hospital reimbursement.

The role requires strong knowledge of medical terminology, coding practices, and EMR systems (Epic, Cerner, Meditech), with at least 2 years of inpatient DRG coding experience and English at B2+.

Qualifications

• Minimum 2 years of inpatient DRG coding experience or healthcare experience.
• Advanced English level B2+ or higher.
• Bachelor of Science degree in an allied health field.
• Active CCS/CIC/CDIP certification preferred but not required.

Responsabilités

• Documentation Review & Code Assignment
• DRG & Reimbursement Analysis
• Clinical Documentation Review
• HAC & PSI Identification
• Claims & Account Management
• Query Management
• EMR & Coding Systems
• HIM & Revenue Cycle Collaboration
• Compliance & Data Privacy
• Continuous Learning
• Data Abstraction

Connaissances

Inpatient DRG coding

Advanced English (B2+)

Analytical thinking

Microsoft Office

Formation

Bachelor of Science in allied health

Outils

Epic EMR

Cerner EMR

Meditech EMR

3M Encoder

Description du poste

Discover your 100% YOU with MicroSourcing!
Position: Healthcare Customer Support Representative - Talent Pool
Location: Bogota, Colombia
Work setup: Onsite

Why join MicroSourcing Colombia?

You'll have:

• Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but is not limited to, paid time off and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a diverse team that values collaboration, integrity, and professional growth.

Your Role:

As a Healthcare Representative, you'll provide high-level technical expertise in reviewing inpatient medical records and physician/provider documentation to accurately determine diagnoses and procedures. You'll assign appropriate MS-DRGs, APR DRGs, POA, SOI, and ROM indicators while identifying Hospital Acquired Conditions (HACs) and Patient Safety Indicators (PSIs) that may impact quality reporting and hospital reimbursement.

Your responsibilities:

• Documentation Review & Code Assignment
• DRG & Reimbursement Analysis
• Clinical Documentation Review
• HAC & PSI Identification
• Claims & Account Management
• Query Management
• EMR & Coding Systems
• HIM & Revenue Cycle Collaboration
• Compliance & Data Privacy
• Continuous Learning
• Data Abstraction

What You Need:

• Experience: Minimum 2 years of inpatient DRG coding experience or healthcare
• Advanced English Level B2+
• Education: Bachelor of Science degree in an allied health field.
• Certification: Active Certified Coding Specialist (CCS), Certified Inpatient Coder (CIC), or Certified Documentation Improvement Practitioner (CDIP) certification.
• RCM & Coding Knowledge: Extensive knowledge of medical terminology, anatomy and physiology, diagnostic and procedural coding, MS-DRG and APR DRG assignment, POA, SOI, ROM, HACs, and PSIs.
• Healthcare Compliance: Working knowledge of HIPAA regulations and applicable federal, state, and local healthcare laws and regulations.
• EMR Experience: Proficiency with electronic medical record systems such as Epic, Cerner, or Meditech.
• Coding Technology: Experience with encoder/grouping software and Computer-Assisted Coding (CAC) is preferred. Experience with 3M/Solventum, Encoder Pro, or Codify is a plus.
• Analytical Skills: Strong analytical and critical-thinking abilities, with excellent attention to detail.
• Teamwork & Integrity: Demonstrated ability to collaborate effectively while maintaining professional integrity and ethical coding practices.
• Microsoft Office: Proficiency with Excel, Word, PowerPoint, Outlook, and SharePoint.

Preferred Qualifications:

• Advanced Education: Master's degree or additional credential in business, healthcare, or a related field.
• Clinical Background: Registered Nurse with an active PHRN or USRN license.
• U.S. Healthcare Experience: Previous experience working with U.S. healthcare providers or payers.
• Matrixed Environment: Experience working effectively within a matrixed organizational structure.
• Healthcare Revenue Cycle: Previous experience with U.S. healthcare revenue cycle management and reimbursement processes.

About MicroSourcing

With over 10,000 professionals supporting over 1,000 clients, MicroSourcing delivers the same uncompromising standards of quality and performance, anywhere and everywhere we operate.

Our 13 delivery centers across the Philippines and Colombia follow a unified framework for governance, data security, and service delivery, ensuring consistent outcomes regardless of location.

Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan — it's our commitment. Our way of life. Here, we don't just accept your unique authentic self — we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/.