Trilingual Customer Service Support - (Portuguese, English, Spanish) - Talent Pool

MicroSourcing International; Bogotá; On-site; COP 22,320,000 - 40,176,000; Full time

Benefits offered by this job

Professional development and training

Collaborative and inclusive team

Job summary

MicroSourcing Colombia is building a talent pool for Trilingual Customer Support Representatives (Portuguese, English, Spanish) to work onsite in Bogotá. You will handle customer service queries via email tickets and inbound calls, guiding customers toward high-quality resolutions while maintaining warmth and accuracy.

The role requires 1-2 years in customer support, fluency in Portuguese and strong English, and comfort with Google Workspace and CRM tools.

Qualifications

• 1-2 years hands-on experience in customer support, call center, or a service environment.
• Fluent in Portuguese and have a strong grasp of English.
• Comfortable with modern tools like Google Workspace and CRM platforms, and you pick up new systems quickly.
• Reliable and attentive to detail, even across repetitive requests.

Responsibilities

• Respond to customer requests by phone, email and other channels — in Portuguese and English, without losing accuracy or warmth in either.
• Accurately capture every phone interaction in Zendesk so nothing gets lost in follow-up.
• Keep every conversation compliant with regulatory standards, even when you're moving fast.
• Escalate complex or unresolved requests to the right team, rather than letting them sit.
• Collaborate with the wider team to resolve customer requests promptly, not just pass them along.
• Share what customers are telling you with your team lead. You're often the first to spot a pattern or problem.

Skills

Portuguese language

English language

Customer service

Communication

Tools

Google Workspace

CRM platforms

Job description

Trilingual Customer Support Representatives (Portuguese, English, Spanish) - Talent Pool

Discover your 100% YOU with MicroSourcing!

Location: Bogota, Colombia - Onsite

Position Type: Full-Time

Why join MicroSourcing Colombia?

• Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but not limited to, paid time off and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

We are creating a talent pool for Trilingual Customer Support Representatives (Portuguese, English, Spanish) with excellent communication skills to join our team onsite in Bogotá. In this role, you will handle customer service queries via email tickets and inbound calls, focusing on guiding customers toward high-quality resolutions. The ideal candidate must possess exceptional customer service skills.

For our customers, you're often the only person who they'll ever speak to directly — which makes getting it right in both French and English non-negotiable.

As a Trilingual Customer Support Representative, you'll handle real customer requests end-to-end, with the accuracy and warmth that builds trust in a market we're still earning.

You’ll sit within our Customer Support team, following established operating procedures and SLAs, while using your judgement to know when something needs to be actioned or escalated.

Key Responsibilities

• Respond to customer requests by phone, email and other channels — in Portuguese and English, without losing accuracy or warmth in either.
• Accurately capture every phone interaction in Zendesk so nothing gets lost in follow-up.
• Keep every conversation compliant with regulatory standards, even when you're moving fast.
• Escalate complex or unresolved requests to the right team, rather than letting them sit.
• Collaborate with the wider team to resolve customer requests promptly, not just pass them along.
• Share what customers are telling you with your team lead. You're often the first to spot a pattern or problem.

Qualifications

• 1-2 years hands‑on experience in customer support, call center, or a service environment.
• Fluent in Portuguese and have a strong grasp of English. This is a need, not a nice-to-have.
• Comfortable with modern tools like Google Workspace and CRM platforms, and you pick up new systems quickly.
• Reliable and attentive to detail, even across repetitive requests.

Nice to have

Experience in fintech or financial services is a plus

What We Offer

• Competitive compensation package.
• Professional development and training opportunities.Collaborative and inclusive team culture.

About MicroSourcing

With over 10,000 professionals supporting over 1,000 clients, MicroSourcing delivers the same uncompromising standards of quality and performance, anywhere and everywhere we operate.

Our 13 delivery centers across the Philippines and Colombia follow a unified framework for governance, data security and service delivery, ensuring consistent outcomes regardless of location.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/