Trilingual Customer Support Representatives (French, English, Spanish) - Talent Pool

MicroSourcing International; Bogotá; On-site; COP 18,000,000 - 28,000,000; Full time

Benefits offered by this job

Competitive compensation package

Professional development and training

Inclusive team culture

Job summary

MicroSourcing is building a Talent Pool of Trilingual Customer Support Representatives (French, English, Spanish) for an onsite role in Bogotá, Colombia. The team handles customer queries via email, tickets and calls, delivering high-quality resolutions with empathy.

A minimum of 6 months in related support tasks is welcomed, with ongoing training and growth opportunities. Ideal candidates speak French and English fluently, enjoy using modern tools like CRM platforms and Google Workspace, and

Qualifications

• 1–2 years hands-on experience in customer support, call center or service environment.
• Fluent in French and strong grasp of English; this is a must.
• Comfortable with Google Workspace and CRM platforms; quick to learn new systems.

Responsibilities

• Respond to customer requests by phone, email and other channels in French and English with warmth and accuracy.
• Capture and log interactions in Zendesk to ensure smooth follow-ups.
• Maintain compliance with regulatory standards while handling requests.
• Escalate complex or unresolved issues to the appropriate team.
• Collaborate with the wider team to resolve queries promptly.
• Share customer insights with team lead to spot patterns and drive improvements.

Skills

French

English

CRM platforms

Google Workspace

Attention to detail

Customer support

Tools

Zendesk

Job description

Trilingual Customer Support Representatives - Talent Pool

Discover your 100% YOU with MicroSourcing!

Location: Bogota, Colombia - Onsite

Position Type: Full-Time

Industry: Trilingual Customer Support Representatives (French, English, Spanish)- Talent Pool

Why join MicroSourcing Colombia?

You'll Have

• Competitive Rewards: Enjoy a robust and competitive total rewards package that includes, but not limited to, paid time off and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

We are creating a talent pool for Trilingual Customer Support Representatives (French, English, Spanish) with excellent communication skills to join our team onsite in Bogotá. In this role, you will handle customer service queries via email tickets and inbound calls, focusing on guiding customers toward high-quality resolutions. The ideal candidate must possess exceptional customer service skills and have at least 6 months of experience in related support tasks.

For our customers, you're often the only person who they'll ever speak to directly - which makes getting it right in both French and English non-negotiable. As a Trilingual Customer Support Representative, you'll handle real customer requests end-to-end, with the accuracy and warmth that builds trust in a market we’re still earning.

Key Responsibilities

• Respond to customer requests by phone, email and other channels - in French and English,without losing accuracy or warmth in either.
• Accurately capture every phone interaction in Zendesk so nothing gets lost in follow-up
• Keep every conversation compliant with regulatory standards, even when you're moving fast
• Escalate complex or unresolved requests to the right team, rather than letting them sit
• Collaborate with the wider team to resolve customer requests promptly, not just pass them along
• Share what customers are telling you with your team lead. You're often the first to spot a pattern or problem.

Qualifications

• 1-2 years hands-on experience in customer support, call center, or a service environment.
• Fluent in French and have a strong grasp of English. This is a need, not a nice-to-have.
• Comfortable with modern tools like Google Workspace and CRM platforms, and you pick up new systems quickly
• Reliable and attentive to detail, even across repetitive requests.

Nice to have

Experience in fintech or financial services is a plus

What We Offer

• Competitive compensation package.
• Professional development and training opportunities.
• Collaborative and inclusive team culture.

About MicroSourcing

With over 10,000 professionals supporting over 1,000 clients, MicroSourcing delivers the same uncompromising standards of quality and performance, anywhere and everywhere we operate.

Our 13 delivery centers across the Philippines and Colombia follow a unified framework for governance, data security and service delivery, ensuring consistent outcomes regardless of location.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/