Growth-Focused Customer Success Manager, Global Gifting

PerkUp; Perímetro Urbano Medellín; On-site; COP 145,841,688 - 218,762,533; Full time

Job summary

A fast-growing HR Tech startup is seeking a Customer Success Manager to manage accounts in Medellín. This role involves owning a portfolio, driving expansion revenue, and delivering maximum client value. You will manage order processes, collaborate with cross-functional teams, and ensure client success. The ideal candidate has 2+ years of experience in customer success or account management and strong project management skills. Fluent English communication is essential.

Qualifications

• 2+ years of experience in customer success or account management.
• Demonstrated ability to manage a quota or commercial target.
• Strong project management skills managing multiple active orders.

Responsibilities

• Own a portfolio of accounts to drive expansion revenue.
• Manage the full customer lifecycle: onboarding, adoption, renewals.
• Create and follow up on subscription and bulk order invoices.

Skills

Customer success management

Project management

Quota management

Communication skills

CRM software experience

Organizational skills

Education

2+ years in customer success or account management

Tools

Google Workspace

Attio

Salesforce

HubSpot

Job description

A fast-growing HR Tech startup is seeking a Customer Success Manager to manage accounts in Medellín. This role involves owning a portfolio, driving expansion revenue, and delivering maximum client value. You will manage order processes, collaborate with cross-functional teams, and ensure client success. The ideal candidate has 2+ years of experience in customer success or account management and strong project management skills. Fluent English communication is essential.