Strategic Client Success Manager - Hybrid (Medellín)

Outsourced; Medellín; Hybrid; COP 9,000,000 - 15,000,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Outsourced is seeking a Customer Success Manager to oversee strategic client relationships in Medellín, Colombia, with a hybrid work setup. You will drive retention, identify growth opportunities, and coordinate with recruiting, HR, and operations to fulfill staffing needs.

The ideal candidate has 3+ years in customer success or related roles, a bachelor's degree in business or a related field, and excellent English communication to engage with senior stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• 3+ years in Customer Success, Account Management, or similar roles.
• Proven ability to manage client relationships and drive retention/growth.
• Excellent English communication, written and verbal.
• Strong strategic thinking, listening, and problem-solving skills.
• Experience with CRM systems and data analysis tools.

Responsibilities

• Manage Client Relationships: Build trusted relationships with key stakeholders at all organizational levels, serving as a strategic advisor and primary point of contact.
• Drive Retention and Growth: Understand client objectives, identify potential risks, and recommend solutions that strengthen partnerships and create new business opportunities.
• Lead Client Engagements: Facilitate strategic conversations, performance reviews, and business updates, translating complex operational information into clear, actionable insights.
• Coordinate Staffing Operations: Manage client staffing requests and job orders, partnering with recruitment, HR, and operations teams to ensure timely and effective fulfillment.
• Monitor Performance: Track service delivery, client satisfaction, staffing metrics, and other KPIs to identify improvement opportunities and drive accountability.
• Collaborate Across Teams: Align internal resources and priorities with client objectives, providing feedback and actionable plans to continuously improve service quality.
• Proactively Solve Challenges: Monitor client sentiment, address concerns, and anticipate potential issues before they impact satisfaction or retention.

Skills

Client relationships

Strategic thinking

Communication

Cross-functional collab

Stakeholder engagement

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

CRM systems

Ticketing platforms

Microsoft Excel

Job description

Outsourced is seeking a Customer Success Manager to oversee strategic client relationships in Medellín, Colombia, with a hybrid work setup. You will drive retention, identify growth opportunities, and coordinate with recruiting, HR, and operations to fulfill staffing needs.

The ideal candidate has 3+ years in customer success or related roles, a bachelor's degree in business or a related field, and excellent English communication to engage with senior stakeholders.