Strategic Account Manager, Logistics & Growth

PRIMO; Medellín; Presencial; COP 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

A leading logistics company in Medellín seeks an Account Manager to enhance strategic client satisfaction and retention. This role involves onboarding, proactive client communication, and issue resolution. Candidates should possess at least one year of experience in the logistics industry, advanced English proficiency, and skills in strategic thinking and problem-solving. If you're passionate about client relations and eager to contribute to a dynamic team, apply today.

Formación

• Advanced English proficiency.
• At least 1 year of experience in the logistics industry.
• Experience or knowledge in sales and commercial areas.

Responsabilidades

• Lead all onboarding activities, including TMS demos and training.
• Execute account growth strategies in partnership with BDs.
• Maintain consistent client communication via updates and check-ins.
• Resolve escalations involving billing and service issues.
• Track client KPIs and identify actionable insights.
• Drive TMS utilization through training and engagement.
• Maintain up-to-date records in CRM, logging client interactions.
• Act as the voice of the customer internally and externally.

Conocimientos

Client-Centric Mindset

Strategic Thinking

Clear Communication

Analytical Thinking

Problem-Solving Agility

Collaboration

Descripción del empleo

A leading logistics company in Medellín seeks an Account Manager to enhance strategic client satisfaction and retention. This role involves onboarding, proactive client communication, and issue resolution. Candidates should possess at least one year of experience in the logistics industry, advanced English proficiency, and skills in strategic thinking and problem-solving. If you're passionate about client relations and eager to contribute to a dynamic team, apply today.