Global Customer Success Manager - Remote, Upskilling & Growth

Emapta Global; Bogotá; On-site; COP 104,803,493 - 139,737,991; Full time

Benefits offered by this job

Unlimited upskilling through Emapta Academy courses

Fully-customized Emapta laptop and peripherals

20 vacation days in total

Supportive work environment

Job summary

Emapta Global is seeking a Customer Success Manager in Bogotá, Colombia. This role involves managing client accounts, driving customer satisfaction, and identifying growth opportunities through analytics-driven insights.

The ideal candidate has 1 to 3 years of experience in B2B SaaS sales or account management, with strong consultative selling skills and fluency in Spanish. Emapta offers flexible work arrangements, support for professional development, and a diverse workplace culture.

Qualifications

• 1 to 3 years of proven experience in B2B SaaS sales, account management, or customer success roles.
• Ability to manage multiple accounts and competing priorities in a fast-paced environment.
• Proficiency with CRM platforms.

Responsibilities

• Identify, prospect, and qualify new opportunities within the assigned territory.
• Manage the full sales cycle from outreach to contract closure.
• Cultivate strong relationships with key stakeholders.

Skills

B2B SaaS sales experience

Consultative selling skills

Communication skills

Analytical mindset

Fluency in Spanish and/or Portuguese

Tools

CRM platforms (HubSpot, Salesforce)

Celigo, NetSuite, or similar iPaaS platforms

Job description

Emapta Global is seeking a Customer Success Manager in Bogotá, Colombia. This role involves managing client accounts, driving customer satisfaction, and identifying growth opportunities through analytics-driven insights.

The ideal candidate has 1 to 3 years of experience in B2B SaaS sales or account management, with strong consultative selling skills and fluency in Spanish. Emapta offers flexible work arrangements, support for professional development, and a diverse workplace culture.