Client Success Specialist — Strengthen Relationships & Data

Iron Mountain; Colombia; Presencial; COP 78.271.759 - 117.407.639; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of belonging

Total Rewards for career and well-being

Collaborative team environment

Descripción de la vacante

A leading storage and information management company is seeking a Customer Success Specialist in Colombia. The role involves supporting the Account Management team by addressing client needs, summarizing data, and creating presentations. Candidates should have advanced English skills and proficiency in Excel, along with problem-solving abilities. This position is crucial for building client relationships and enhancing business operations.

Formación

• Must have problem-solving and critical thinking abilities.
• Ability to work independently with moderate supervision.
• Experience in a relevant support role is preferred.

Responsabilidades

• Provide timely support to the Account Management team.
• Address customer needs and concerns.
• Summarize and report detailed data and financial breakdowns.
• Create solid presentations for clients.
• Manage complex issues and billing inquiries.

Conocimientos

Advanced English skills

Intermediate proficiency in Microsoft Excel

Experience in problem-solving roles

Strong written and verbal communication

Descripción del empleo

A leading storage and information management company is seeking a Customer Success Specialist in Colombia. The role involves supporting the Account Management team by addressing client needs, summarizing data, and creating presentations. Candidates should have advanced English skills and proficiency in Excel, along with problem-solving abilities. This position is crucial for building client relationships and enhancing business operations.