Enterprise CSM — Hybrid (Medellín)

Lenovo; Medellín; Hybrid; COP 12,000,000 - 22,000,000; Full time

Job summary

A leading technology company is seeking a Customer Success Manager in Medellín, Colombia. The role involves managing post-sales relationships, ensuring billing accuracy, and driving customer retention through proactive engagement. Ideal candidates will have 2-5 years of relevant experience in account management or related fields, with strong technical knowledge and exceptional communication skills in English and Spanish. This position offers a hybrid working model.

Qualifications

• 2-5 years of account management or similar experience.
• Experience in a technology company with a subscription business model preferred.
• Ability to manage multiple projects with attention to detail.

Responsibilities

• Manage post-sales customer relationships as a trusted advisor.
• Lead onboarding and implementation of TruScale services.
• Ensure billing accuracy and drive renewals through engagement.

Skills

Account management

Consulting

Project management

Sales experience

Client facing experience

Technical knowledge of Infrastructure

Exceptional English communication

Exceptional Spanish communication

Job description

A leading technology company is seeking a Customer Success Manager in Medellín, Colombia. The role involves managing post-sales relationships, ensuring billing accuracy, and driving customer retention through proactive engagement. Ideal candidates will have 2-5 years of relevant experience in account management or related fields, with strong technical knowledge and exceptional communication skills in English and Spanish. This position offers a hybrid working model.