Senior Customer Success Manager – Adoption & Growth

Amadeus-038955bc; Puerto Bogotá; Hybrid; COP 120,000,000 - 180,000,000; Full time

Job summary

Amadeus is seeking a Customer Success Manager to own the distribution customer success plan and drive adoption across key accounts in Bogota, Colombia. You will collaborate with Sales, Account Management and Delivery teams, setting KPIs and tracking progress to maximize value.

The role emphasizes proactive health monitoring, renewals, and opportunities for expansion, with a hybrid work setup in a global travel solutions environment.

Qualifications

• Bachelor's degree in Business, Engineering, Technology, or equivalent work experience.
• Minimum 5 years' experience with customers at all levels, preferably in travel or SaaS.
• Strong analytical and communication skills; able to extract and present value to customers.

Responsibilities

• Own the customer success plan and drive adoption and renewals.
• Coordinate with Sales, Account Management and Product teams to align on KPIs and outcomes.
• Lead health reviews, monitor key metrics, and proactively address adoption gaps.
• Develop stakeholder maps and clearly communicate roles and resource needs.
• Support upsell opportunities and collaborate on renewal discussions with AM.

Skills

Customer success

Account management

Stakeholder management

Data analysis

Education

Bachelor's degree in Business, Engineering, Technology, or equivalent

Tools

Salesforce.com

Qlik

Tableau

Microsoft Office

Job description

Amadeus is seeking a Customer Success Manager to own the distribution customer success plan and drive adoption across key accounts in Bogota, Colombia. You will collaborate with Sales, Account Management and Delivery teams, setting KPIs and tracking progress to maximize value.

The role emphasizes proactive health monitoring, renewals, and opportunities for expansion, with a hybrid work setup in a global travel solutions environment.