Customer Experience & Sales Growth Specialist

Celerity Fiber LLC; Sur; On-site; COP 22,320,000 - 33,480,000; Full time

Job summary

A telecommunications company is seeking a Customer Experience Specialist in Cali, Colombia. This role involves ensuring exceptional customer satisfaction, handling inquiries, and processing orders. Ideal candidates will have experience in customer service and sales, with advanced English proficiency. The position demands strong organizational skills and a proactive approach to resolving customer issues. Join a dynamic team dedicated to delivering outstanding service and driving sales growth in a fast-paced environment.

Qualifications

• Preferred previous experience in customer service or sales roles.
• Empathic and customer-focused mindset required.
• Willingness to adapt to fast-paced environment.

Responsibilities

• Record and process customer information.
• Handle calls and support service operations.
• Respond to inquiries and resolve complaints.
• Demonstrate product knowledge for customer support.
• Conduct cross-selling and up-selling.

Skills

Customer service experience

Sales skills

Advanced English (B2 or C1)

Detail-oriented

Organizational skills

Tools

CRM software

Job description

A telecommunications company is seeking a Customer Experience Specialist in Cali, Colombia. This role involves ensuring exceptional customer satisfaction, handling inquiries, and processing orders. Ideal candidates will have experience in customer service and sales, with advanced English proficiency. The position demands strong organizational skills and a proactive approach to resolving customer issues. Join a dynamic team dedicated to delivering outstanding service and driving sales growth in a fast-paced environment.