Global SaaS Adoption Manager - Drive Customer Value

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 133.920.000 - 200.880.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descripción de la vacante

Coupa Software in Bogotá is seeking a Customer Adoption Manager to drive adoption and value realization across global customers. You will lead initiatives within Professional Services to maximize platform success and customer outcomes.

You will apply procurement know-how, SaaS experience, and strong communication and project management skills to deliver measurable improvements in adoption and business value across diverse client engagements.

Formación

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
• Experience with Software as a Service is a must.
• Strong background in customer/client management.
• Strong communication skills, including professional writing and presenting to customers.
• Strong organizational, analytical thinking and problem-solving abilities.

Responsabilidades

• Develop standard processes within your areas of expertise and champion their adoption.
• Manage CAM engagements with customers using solid project management practices and develop solutions to business problems.
• Take ownership of customers' continued success by ensuring accurate adoption of the platform.
• Engage customers in strategic needs discussions beyond basic features, driving them toward their goals.
• Provide a strong technical understanding of Coupa and demonstrate how the platform can meet a customer’s business needs.

Conocimientos

Procurement

SaaS experience

Client management

Communication skills

Project management

Adoption strategies

Cross-functional collaboration

Descripción del empleo

Coupa Software in Bogotá is seeking a Customer Adoption Manager to drive adoption and value realization across global customers. You will lead initiatives within Professional Services to maximize platform success and customer outcomes.

You will apply procurement know-how, SaaS experience, and strong communication and project management skills to deliver measurable improvements in adoption and business value across diverse client engagements.