Strategic Customer Adoption Manager

coupa-software-inc-ats-1; Colombia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel protection

Referral Bonus Program

Descripción de la vacante

Coupa Software Inc. is seeking a Customer Adoption Manager to drive adoption and value realization for customers globally. You will partner with Coupa customers to maximize value from the platform, applying best practices and strong project management to ensure continued success.

The role emphasizes procurement domain expertise, SaaS experience, and excellent communication skills, with a focus on delivering measurable business impact across client engagements.

Formación

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
• Experience with Software as a Service is a must.
• Good background in customer/client management.
• Strong communication skills, including professional writing, verbal skills and experience presenting to customers.
• Strong organizational skills, analytical thinking and problem-solving abilities.

Responsabilidades

• Develop standard processes within your areas of expertise and champion their adoption.
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.

Conocimientos

Procurement

SaaS experience

Customer management

Communication

Analytical thinking

Descripción del empleo

Coupa Software Inc. is seeking a Customer Adoption Manager to drive adoption and value realization for customers globally. You will partner with Coupa customers to maximize value from the platform, applying best practices and strong project management to ensure continued success.

The role emphasizes procurement domain expertise, SaaS experience, and excellent communication skills, with a focus on delivering measurable business impact across client engagements.