Customer Adoption Manager - 10158

coupa-software-inc-ats-1; Colombia; Presencial; COP 233.380.000 - 333.400.000; Jornada completa

Descripción de la vacante

Coupa Software seeks a Customer Adoption Manager (CAM) to drive adoption and maximize value for customers worldwide. You will lead adoption programs, orchestrate complex engagements, and align customers with Coupa best practices to achieve strategic outcomes.

The CAM will combine domain expertise in procurement (P2P, S2C, sourcing) with strong project management, communication, and a deep technical understanding of the Coupa platform to solve customer business problems.

Formación

• Experience in Procurement, P2P, S2C, Sourcing/Category Management, or Accounts Payable.
• Experience with Software as a Service (SaaS) is a must.
• Strong background in customer/client management and communication.

Responsabilidades

• Develop standard processes within your areas of expertise and champion their adoption.
• Manage CAM engagement with a customer using strong project management practices and develop solutions.
• Take ownership of customer’s continued success by ensuring accurate adoption of the platform.
• Engage customers in enlightened business need discussions toward strategic goals.
• Provide a strong technical understanding of Coupa and how it can be configured to meet business needs.

Conocimientos

Communication skills

Verbal skills

Professional writing

Presentation skills

Organizational skills

Analytical thinking

Problem solving

Customer management

SaaS experience

Descripción del empleo

The Impact of Customer Adoption Manager to Coupa:

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What You'll Do:

• Develop standard processes within your areas of expertise and champion their adoption
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs

What You Will Bring to Coupa:

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
• Experience with Software as a Service is a must
• Good background in customer/client management
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
• Strong organizational skills, analytical thinking and problem-solving abilities