Strategic Customer Value & Success Manager

ToolsGroup Inc.; Bogotá ciudad; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

ToolsGroup Inc. in Bogotá is seeking a talented Customer Value Manager to drive client success and retention across our supply chain planning software.

You will build trusted relationships, conduct quarterly business reviews, guide onboarding and training, monitor health metrics, and collaborate with product teams to amplify value delivery for strategic customers. You'll partner with Professional Services to ensure smooth implementation, lead dashboards, and identify opportunities for upsell and

Formación

• Bachelor's degree or equivalent in Business, Marketing, Supply Chain Management or related field.
• 3 years of proven experience in Customer Success, Account Management or related role.
• Strong understanding of supply chain processes including demand forecasting and inventory optimization.

Responsabilidades

• Manage customer relationships as a trusted advisor and conduct regular business reviews.
• Oversee onboarding, training sessions, and product demonstrations to drive adoption.
• Monitor customer health metrics and manage renewals and upsell opportunities.
• Collaborate with product and engineering to relay customer feedback and drive improvements.
• Coordinate with support to resolve issues quickly and minimize disruption.

Conocimientos

Customer Success

Account Management

Demand Forecasting

Inventory Optimization

Data Analytics

Educación

Bachelor's degree

Herramientas

Salesforce

HubSpot

Descripción del empleo

ToolsGroup Inc. in Bogotá is seeking a talented Customer Value Manager to drive client success and retention across our supply chain planning software.

You will build trusted relationships, conduct quarterly business reviews, guide onboarding and training, monitor health metrics, and collaborate with product teams to amplify value delivery for strategic customers. You'll partner with Professional Services to ensure smooth implementation, lead dashboards, and identify opportunities for upsell and