Strategic Customer Value & Growth Manager

INGEPSY; Bogotá ciudad; Presencial; COP 78.120.000 - 122.760.000; Jornada completa

Descripción de la vacante

ToolsGroup in Bogotá seeks a Customer Value Manager to ensure customers derive value from our supply chain software. You will manage relationships, lead onboarding, and drive adoption and retention.

Strong communication and CRM experience are essential. Responsibilities include conducting quarterly business reviews, reporting on ROI and service levels, and coordinating with sales, support, and product to identify upsell opportunities.

Formación

• Bachelor's degree or equivalent experience in Business, Marketing, Supply Chain Management, Inventory Planning, or related field.
• 3 years of proven experience in Customer Success, Account Management, or related customer-facing role.
• Strong understanding of supply chain processes including demand forecasting and inventory optimization.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with CRM platforms (Salesforce, HubSpot) and data analytics/training software.

Responsabilidades

• Establish and nurture long-term customer relationships by understanding strategic supply chain goals.
• Execute scheduled business reviews to assess outcomes and gather feedback.
• Report on value attainment with measurable outcomes to customers.
• Lead onboarding and training to ensure smooth implementation of the software.
• Monitor customer health, usage, and potential upsell opportunities.
• Coordinate with sales, support, and product to advocate customer needs.

Conocimientos

Customer success

Account management

CRM platforms

Communication

Problem solving

Team collaboration

Educación

Bachelor's degree or equivalent in Business/Marketing/Supply Chain

Herramientas

Salesforce

HubSpot

Data analytics tools

Descripción del empleo

ToolsGroup in Bogotá seeks a Customer Value Manager to ensure customers derive value from our supply chain software. You will manage relationships, lead onboarding, and drive adoption and retention.

Strong communication and CRM experience are essential. Responsibilities include conducting quarterly business reviews, reporting on ROI and service levels, and coordinating with sales, support, and product to identify upsell opportunities.