Shipping & Logistics Customer Success Executive

Pacific International Lines (PTE) Ltd; Colombia; On-site; COP 73,443,008 - 110,164,512; Full time

Benefits offered by this job

Opportunities for professional growth

Dynamic work environment

Focus on sustainability and innovation

Job summary

A global shipping company in Bogotá, Colombia is seeking a motivated Customer Service Executive to manage customer contracts and enhance client relationships. The ideal candidate will possess a degree in Business or Logistics, experience in customer service, and proficiency in import/export processes. Responsibilities include responding to customer requests, ensuring system accuracy, and collaborating with internal teams to resolve issues effectively. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in customer service within the shipping or logistics industry.
• Knowledge of import/export processes and documentation is essential.
• Proficiency in English (B1, B2 or higher level).

Responsibilities

• Handle customer contracts and ensure timely responses to requests.
• Maintain communication with teams like Documentation and Sales.
• Assist customer problem-solving and ensure satisfaction.

Skills

Customer service

Strong communication skills

Negotiation skills

Organizational skills

Problem-solving

Multitasking

Education

Bachelor’s degree in Business, Logistics, or related field

Tools

MS Office

CRM software

Job description

A global shipping company in Bogotá, Colombia is seeking a motivated Customer Service Executive to manage customer contracts and enhance client relationships. The ideal candidate will possess a degree in Business or Logistics, experience in customer service, and proficiency in import/export processes. Responsibilities include responding to customer requests, ensuring system accuracy, and collaborating with internal teams to resolve issues effectively. This position offers opportunities for professional growth in a dynamic environment.