Customer Service Representative (Cross-selling Experience)

Emapta Global; Colombia; Remote; COP 40,000 - 60,000; Full time

Benefits offered by this job

Fully customized laptop and peripherals

20 vacation days

Unlimited upskilling courses

Job summary

A leading outsourcing provider is seeking an Inside Sales Renewals Support Representative to manage software renewals and enhance customer retention. This role, based in Colombia, involves nurturing leads, supporting sales operations, and ensuring effective communication with clients. Ideal candidates have an Associate Degree and 2 years of experience in sales or related fields. Join a diverse environment that values work-life balance and personal growth, all while working from the comfort of your home.

Qualifications

• 2 years of experience in inside sales, customer success, renewals management, or sales support in a software environment.
• Experience in B2B software sales or SaaS renewals preferred.

Responsibilities

• Manage and follow up on software renewal opportunities via email and phone.
• Conduct outbound prospecting to identify and qualify leads.
• Support the Regional Sales Manager by preparing quotes.
• Maintain detailed records of customer interactions and follow-ups.
• Provide high-quality customer service to clients.

Skills

Excellent written and verbal communication skills

Strong customer service skills

Highly organized

Proficiency in CRM tools

Education

Associate Degree in Business, Marketing, Communications, or related field

Tools

CRM tools (e.g., Salesforce, HubSpot)

Microsoft Office Suite

Job description

Drive Retention. Build Relationships. Grow Globally.

As an Inside Sales Renewals Support Representative, you will help drive customer retention and business growth by managing software renewals, nurturing leads, and supporting sales operations. Your work ensures smooth communication, accurate reporting, and strong client relationships across global markets.

Job Overview

Work setup: Work From Home (Colombia)

• 5 days work week
• Work from home arrangement
• 20 vacation days in total
• Fully customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Associate Degree in Business, Marketing, Communications, or a related field preferred
• 2 years of experience in inside sales, customer success, renewals management, or sales support-ideally in a software or SaaS environment
• Excellent written and verbal communication skills
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
• Highly organized with the ability to manage multiple tasks and priorities effectively
• Strong customer service skills with a proactive, problem‑solving approach

Preferred Skills

• Experience in B2B software sales or SaaS renewals
• Ability to work independently while staying aligned with team objectives
• Comfort with conducting high-volume outreach via email and phone

Your Daily Tasks

• Manage and follow up on software renewal opportunities via email and phone to ensure timely subscription renewals and reduce churn
• Conduct outbound prospecting to identify and qualify leads, ensuring proper follow‑up and handoff to the sales team when appropriate
• Support the Regional Sales Manager by preparing quotes, gathering account insights, and coordinating communications with customers and prospects
• Track and manage all leads, opportunities, and renewal tasks using a CRM platform, ensuring accuracy and accountability
• Maintain detailed records of customer interactions and ensure all follow‑ups are completed in a timely and professional manner
• Collaborate with marketing and operations teams to ensure lead data accuracy and alignment with overall sales strategies
• Provide prompt and high‑quality customer service to current and prospective clients
• Assist in sales reporting, data entry, and pipeline updates to support overall regional performance

About the Client

Empowering Business Growth Through Technology and Insight

Our client is a trusted global consulting and technology firm specializing in software solutions, analytics, and business transformation. With a strong focus on innovation and client partnership, they help companies optimize processes, enhance customer relationships, and accelerate growth through tailored technology solutions. Their collaborative culture blends data‑driven precision with a human touch - creating a workplace where professionals thrive, innovate, and make a measurable global impact.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry‑leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.