GBS Sr. Admin Associate - Collections & Credit

UPS Supply Chain Solutions, Inc.; Perímetro Urbano Medellín; On-site; COP 30,000,000 - 60,000,000; Full time

Job summary

UPS Supply Chain Solutions in Medellín is seeking an experienced Accounts Receivable collector to manage a variety of customer accounts. You will perform collections per established procedures, respond to inquiries within SLA, and contribute to cash flow improvements.

The role requires a Bachelor’s degree or international equivalent, strong MS Office skills, and prior collections experience. You will analyze AR reports, update stakeholder data, and help reduce DSO while maintaining excellent

Qualifications

• Bachelor’s degree in business or related field preferred.
• Prior collections experience required or preferred.
• Strong organizational and prioritization skills.
• Experience handling objections and gaining commitment.

Responsibilities

• Performs collections according to established procedures for various customer types.
• Improves cash flow and reduces Days Sales Outstanding.
• Manages customer import billing requests and responses.
• Responds to customer inquiries within required service level agreement (SLA).
• Develops, analyzes, and updates AR reports and stakeholder information.

Skills

Collections experience

Negotiation

Prioritization

Customer service

Education

Bachelor’s Degree or international equivalent

Tools

Microsoft Office

AR software

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. Responsibilities: Provides excellent customer service. Responds to customer inquiries within required service level agreement. Identifies, prioritizes, and resolves complex issues delaying payment. Develops, creates, and analyzes collection and accounts receivable reports. Updates customer and other stakeholder information using various software programs. Monitors and maintains assigned customer accounts. Submits recommendations to write-off account balances. Qualifications: Bachelor’s Degree or International equivalent - Preferred Bachelor’s Degree or International equivalent in Business or related field - Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment - Preferred

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.