GBS Intermed Collections Assoc

United Parcel Service Sweden Aktiebolag; Medellín; On-site; COP 18,000,000 - 30,000,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a collections professional in Medellín to optimize cash flow and reduce delinquencies. You will handle customer import billing requests, work with various teams, and use multiple software programs to keep customer data accurate.

The role emphasizes strong communication, organizational skills, and the ability to resolve complex payment issues while maintaining excellent service levels.

Qualifications

• Bachelor’s degree or international equivalent in Business or related field.
• Proficiency in Microsoft Office products.
• Prior collections experience.
• Strong organizational and prioritization skills.
• Basic negotiation skills.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service levels.
• Identifies, prioritizes, and resolves complex payment delays.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Collections experience

Negotiation

Organizational skills

Prioritization

Objection handling

Microsoft Office

Education

Bachelor's degree or international equivalent in Business or related field

Job description

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Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Bachelor's Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Employee Type:

Permanent

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