collections associate-1

UPS Supply Chain Solutions, Inc.; Medellín; On-site; COP 30,000,000 - 60,000,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. in Medellín, Colombia is seeking a Permanent, full-time Collector/Accounts Receivable specialist to strengthen cash flow by reducing delinquencies and improving DSO.

Responsibilities include handling customer billing inquiries, analyzing AR reports, updating records, and escalating write-off recommendations when appropriate. The role requires a Bachelor’s degree (or international equivalent) in business or related field and solid MS Office proficiency.

Qualifications

• Bachelor’s Degree or International equivalent - Preferred
• Proficiency in Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment

Responsibilities

• Performs collection responsibilities according to established procedures for various types of customers.
• Improves cash flow by reducing delinquencies and Days Sales Outstanding.
• Manages customer import billing requests and responses.
• Interacts with customers, outside agencies, and internal departments regarding payment issues.
• Submits recommendations to write-off account balances.

Skills

MS Office

Negotiation

Education

Bachelor’s Degree or International equivalent in Business or related field

Job description

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Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. Responsibilities: Provides excellent customer service. Responds to customer inquiries within required service level agreement. Identifies, prioritizes, and resolves complex issues delaying payment. Develops, creates, and analyzes collection and accounts receivable reports. Updates customer and other stakeholder information using various software programs. Monitors and maintains assigned customer accounts. Submits recommendations to write-off account balances. Qualifications: Bachelor’s Degree or International equivalent - Preferred Bachelor’s Degree or International equivalent in Business or related field - Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment - Preferred

Employee Type:

Permanent

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