GBS Sr. Admin Associate - Collections & Credit

M05 UPS GLOBAL BUSINESS SERVICES CO; Medellín; On-site; COP 30,000,000 - 52,000,000; Full time

Job summary

UPS Global Business Services Co in Medellín seeks a Collections Specialist responsible for managing customer import billing, improving cash flow, and reducing delinquencies through established procedures.

The role requires a Bachelor’s degree, strong MS Office skills, and proven experience in collections. You will interact with customers, external agencies, and internal teams to resolve complex payment issues.

Qualifications

• Bachelor’s degree or international equivalent in business or related field.
• Preferred bachelor’s degree in business or related field.
• Preferred proficiency with Microsoft Office; prior collections experience; strong organizational and prioritization skills; basic negotiation and handling objections.

Responsibilities

• Provides excellent customer service.
• Responds to inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex payment delays.
• Develops and analyzes collection and accounts receivable reports.
• Updates customer and stakeholder information using software.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off balances.

Skills

Customer service

Collections experience

Negotiation

Organizational skills

Attention to detail

Education

Bachelor’s Degree in Business or related field

Tools

Microsoft Office

Job description

Job Description

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications

• Bachelor’s Degree or International equivalent
• Preferred Bachelor’s Degree or International equivalent in Business or related field
• Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.