collections associate-1

UPS; Medellín; On-site; COP 44,640,000 - 78,120,000; Full time

Job summary

UPS in Medellín, Colombia is seeking a Customer Collections Specialist to help improve cash flow, minimize delinquencies, and reduce Days Sales Outstanding. You will manage customer import billing requests, respond to inquiries, and collaborate with internal teams to resolve payment issues.

The role demands Excel proficiency, strong organizational skills, and the ability to negotiate and handle objections. You will develop, analyze, and maintain accounts receivable reports while ensuring

Qualifications

• Bachelor’s Degree or International equivalent - Preferred.
• Bachelor’s Degree or International equivalent in Business or related field - Preferred.
• Proficiency in the use of Microsoft Office products.
• Prior Collections experience.
• Strong organizational and prioritization skills.
• Basic negotiation skills.
• Experience handling objections and gaining commitment - Preferred.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Microsoft Office proficiency

Collections experience

Organizational and prioritization

Negotiation skills

Objection handling

Education

Bachelor’s Degree or International equivalent - Preferred

Bachelor’s Degree or International equivalent in Business or related field - Preferred

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications:

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Employee Type:

Permanent

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