GBS Sr. Admin Associate - Collections & Credits

M05 UPS GLOBAL BUSINESS SERVICES CO; Medellín; On-site; COP 40,000,000 - 70,000,000; Full time

Job summary

UPS Global Business Services Co in Medellín, Colombia, seeks a collections professional responsible for managing customer import billing, improving cash flow, reducing delinquencies, and limiting bad debt exposure.

You will handle inquiries, produce AR reports, update customer data across systems, and collaborate with internal teams to write-off balances when appropriate. This is a permanent role requiring a Bachelor’s degree and strong organizational, negotiation, and communication skills.

Qualifications

• Bachelor’s Degree or international equivalent.
• Preferred degree in Business or related field.
• Experience in collections and familiarity with MS Office.
• Strong organizational and prioritization skills.
• Basic negotiation skills and experience handling objections.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex payment delays.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholders' information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Customer service

Negotiation

Objection handling

Prioritization

Organizational skills

Communication

Education

Bachelor’s Degree or International equivalent

Business or related field (preferred)

Tools

Microsoft Office

Job description

Job Description

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications

• Bachelor’s Degree or International equivalent
• Preferred Bachelor’s Degree or International equivalent in Business or related field
• Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment

Employee Type: Permanent

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