collections associate-1

M05 UPS GLOBAL BUSINESS SERVICES CO; Medellín; Hybrid; COP 18,000,000 - 30,000,000; Full time

Job summary

M05 UPS GLOBAL BUSINESS SERVICES CO in Medellín, Colombia is seeking a collections professional. You will manage customer import billing requests and responses, aim to improve cash flow, minimize delinquencies, and limit bad debt exposure while collaborating with customers, external agencies and internal teams.

Responsibilities include providing excellent customer service, responding to inquiries within SLAs, identifying and resolving payment delays, and preparing AR reports.

Qualifications

• Bachelor’s Degree or International equivalent
• Preferred Bachelor’s Degree or International equivalent in Business or related field
• Proficiency in Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Customer service

Negotiation

Organizational skills

Education

Bachelor’s Degree or International equivalent

Bachelor’s Degree in Business or related field

Tools

Microsoft Office

Job description

Job Description

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications

• Bachelor’s Degree or International equivalent
• Preferred Bachelor’s Degree or International equivalent in Business or related field
• Preferred Proficiency in the use of Microsoft Office products Prior Collections experience Strong organizational and prioritization skills Basic negotiation skills Experience handling objections and gaining commitment

Employee Type: Permanent

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