GBS Intermed Collections Assoc

United Parcel Service, Inc.; Medellín; On-site; COP 13,392,000 - 20,088,000; Full time

Job summary

UPS Medellin is seeking an Intern in Collections to support cash flow and delinquencies, handling customer accounts and billing processes. This role offers exposure to enterprise-level finance operations within a Fortune Global 500 company.

Successful candidates will have a Bachelor’s degree or international equivalent preferred, strong MS Office skills, and conversational English; on-site work in Medellín; emphasis on organization, negotiation, and customer service.

Qualifications

• Bachelor’s degree or international equivalent preferred.
• Proficient in Microsoft Office applications.
• Prior collections experience with strong organizational skills.
• Basic negotiation skills and ability to handle objections.
• Conversational English required.

Responsibilities

• Provides excellent customer service and supports collections processes.
• Responds to inquiries within service levels and timelines.
• Identifies and resolves complex payment delays to improve cash flow.
• Develops and analyzes accounts receivable reports.
• Updates stakeholder data in systems and monitors assigned accounts.
• Submits recommendations for write-offs when appropriate.

Skills

Collections experience

Negotiation skills

Organizational skills

Prioritization skills

Conversational English

Education

Bachelor’s Degree or International equivalent - Preferred

Tools

Microsoft Office

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experienceStrong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment – Preferred
• Conversational English – Required

Note

• Grade: 8
• On- Site (Located in Medellin Metropolitan Area)

Employee Type

Intern

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